With the weCare commitment, our teams strive to address your technical questions within 48 hours. This commitment concernes all our product ranges whatever the country of installation.

MAINTENANCE CONTRACTS

INSTRUMENTATION SUMMARY AND LIFE SCIENCES

After sales service HTDS offers a wide range of contracts to suit your needs and your budget. This service contract at the end of the one year warranty on your instrument, you ensure regular maintenance with original parts and service available in the shortest possible time. Qualified personnel will provide you with skills or instrumental performance verification (IPV) you need in a timely manner.


CHECKS AND EVOLUTIONARY IPV


To meet the quality requirements of laboratories operating in a controlled environment, we offer qualification procedures IQ, OQ, PQ and performance audits IPV.

• Validation Protocol
• Installation Qualifications,
• Treatment of non-conformities
• Verification of Performance
QUALIFICATIONS instrumental IQ / OQ / PQ

In addition to user training to maintenance teams HTDS offer maintenance contracts to optimize the life of your instruments.

• AUP
• Maintain performance
Updates REGULAR PREVENTIVE MAINTENANCEWhatever your position on the territories covered by HTDS, our service department is at your disposal for personalized tracking of your instruments:
• Telephone Support
• Diagnosis
• Troubleshooting


HTDS offers you:

  • 5 Chefs specialized products knowing your application domains to better qualify your most complex needs 


  • 20 sales engineers
    for advice and quality support throughout your process
  • a team of 30 technical engineers trained on the entire instrumentation and ready to respond quickly to customer service across Africa /span>

  • Representatives across Africa to optimize the contact between HTDS and the network of all its customers.